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IMS GLOBAL

Common Questions​

Explore our frequently asked questions to find helpful answers.

IMS

  1. Enter https://imsglobal.co , IMS Global Official Website
  2. Click on the register button and you will redirect to register page
  3. Follow the prompts to enter the your information
  4. Skip to the login page after successful submission
  1. Enter https://imsglobal.co , IMS Global Offical Website
  2. Click on the Log in button and you will redirect to Log in page
  3. Follow the prompts to enter the your information
  4. Click on the Log in button and you will redirect to Log in page
  1. Check on your information is correct or not
  2. Make sure you have already registered
  3. Contact the staff and customer services
  1. Find the staff and customer service to request top up
  2. Transfer the money to the IMS bank which staff provided
  3. Show the receipt to staff
  4. Staff will inform after successful top up the credit
  5. Check if the balance is incorrect
  1. The section which allow user to send the sms with low volume of recipient
  2. The section which allow user to testing the SID and Content
  1. The section which allow user to send the sms with High volumn of recipent
  2. This section maximum allow user to upload 5000 recipient in 1 time
  1. Select the route you want to sent (some route support SID, and have difference charges
  2. If select SID route, you may enter your Brand Name as your SID to send your content (Make Sure The SID Within 10 Characters)
  3. Enter your task/campaign name
  4. Enter your recipient number with full country code (example Australia number = 614xxxxxxxx) and seperate with commor “,”
  5. Enter your content
  6. Select the sending time (Now or Schedule a time)
  7. Click submit and click accept & submit at the pop out tnc page
  1. Select the route you want to sent (some route support SID, and have difference charges
  2. If select SID route, you may enter your Brand Name as your SID to send your content (Make Sure The SID Within 10 Characters)
  3. Enter your task/campaign name
  4. Enter your content
  5. Upload the recipient file
  6. Select the sending time (Now or Schedule a time)
  7. Click submit and click accept & submit at the pop out tnc page
  1. IMS only dupport the file type (csv/excel/txt)
  2. Phone numbers should start from the 2nd row of the file
  3. Maximum 10MB and 5000 recipent
  4. You may download the template at the bulk message section
  1. hi/hello/hey
  2. Chinese word and symbols
  3. http/https
  4. emoji
  1. Credit Usage
  2. SMS Task Count
  3. Success Message Sent Count
  4. Failed Message Sent Count
  1. Select the Sending record section
  2. You may filter the date to check your sending record
  1. Select the Task record section
  2. You may filter the date to check your task record
  1. Select the SMS History List section
  2. You may filter the date to check your SMS History
  1. Select the Top up History List section
  2. You may filter the date to check your Top up History
  1. You may login to your account
  2. The credit will show at the top right

SMS

  1. Check whether the number format is correct (whether the area code is added).
  2. Please contact customer service to adjust your account if there is no problem with the number.
  1. Whether the sending is successful.
  2. Whether the link is valid (whether it can be opened in the network environment of the destination country).
  3. Whether the number is valid.
  4. Whether the sending time is a normal activity time in the destination country.
  1. The price charges for credit is depand on the volumn of sending sms
  2. For the sms charges per credit will show at the route display name
  3. Only the successful sent number will be charges, if fail send will return the credit
  1. For English characters are split based on 160 words to calculate the number of an SMS
  2. The chinese character and symbols are not allowed
  1. All industries in more than 200 countries around the world except mainland China.